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En Español | Need help now? Please see below for emergency assistance, outage reporting and other customer service. We apologize for the inconvenience and are working hard to restore our website as quickly as possible.
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Customers can text OUT to 57801 to report an outage from their mobile phone. Be sure to use the mobile phone associated with your account. To stay informed of future power outages, sign up to receive power outage alerts from Duke Energy by texting REG to 57801.

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Florida Report Online
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Duke Energy Carolinas Report Online
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